Privacy Policy

Last updated: April 29, 2026

1. Information We Collect

When you send an inquiry, we may collect the information you choose to provide, including:

• Your name, company, email address, country, and optional phone or WhatsApp number.
• Project details such as product type, material, finish, quantity, target timeline, and sampling requirements.
• Files you attach or send separately, such as reference images, logo artwork, tech packs, drawings, or sample photos.
• Basic website usage information, such as pages visited, browser type, approximate location, and referral source, if analytics tools are enabled.

2. How We Use Your Information

We use business inquiry information to:

• Respond to your request and clarify product specifications.
• Review feasibility, materials, finishes, MOQ, sampling, testing, and production options.
• Prepare quotations, sample plans, and project communication.
• Coordinate with relevant manufacturing or testing partners when needed for your project.
• Improve website content, inquiry handling, and product documentation.

We do not sell personal information or project files.

3. Project Files and Confidential Information

Files shared with Noraforge may contain product concepts, logos, brand details, or technical specifications. We treat these materials as project information and use them only to assess and support your inquiry or order.

If your project requires a formal non-disclosure agreement before sharing detailed materials, tell us before sending confidential files.

4. Legal Basis for Processing

For visitors and business contacts in the European Economic Area, the United Kingdom, or similar privacy jurisdictions, we process information based on legitimate business interests, pre-contract communication, contract performance, consent where required, and legal obligations where applicable.

5. Sharing of Information

We may share relevant project information with trusted manufacturing, logistics, testing, or technical service partners only when needed to evaluate or complete your project. We ask partners to handle such information responsibly and only for the intended purpose.

We may also disclose information if required by law, regulation, legal process, or to protect our rights and business operations.

6. International Transfers

Noraforge operates from Shenzhen, China and works with international buyers. If you contact us from outside China, your information may be processed in China or by service providers in other countries. By sending an inquiry, you understand that international transfer may be part of normal B2B communication and project handling.

7. Data Retention

We keep inquiry records and project files for as long as reasonably needed to respond to your request, manage active or past projects, support repeat orders, and meet business or legal recordkeeping needs. You may ask us to delete inquiry information when it is no longer needed for an active project or legal obligation.

8. Cookies and Analytics

Noraforge may use essential cookies for website operation and may use analytics tools to understand site performance and content usefulness. If analytics or marketing tools are added, they should be configured to respect applicable privacy and consent requirements.

9. Your Choices and Rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, or objection to certain processing of your personal information. To make a request, contact us using the details below.

10. Security

We use reasonable administrative and technical measures to protect inquiry information and project files. No website or email system is completely secure, so avoid sending highly sensitive information unless the communication method and confidentiality terms are appropriate for your project.

11. Contact

For privacy questions or requests, contact:

Noraforge
No. 1009, Wanghai Road, Nanshan District, Shenzhen, China
Email: adolfshi@noraforge.com
Phone / WhatsApp: +86 180 3807 2021